Terms & Conditions
These Terms and Conditions govern the use of Citobet Casino. By creating an account, a player agrees to the rules set out below, alongside the specific bonus terms published on the bonuses page.
1. Eligibility
Citobet Casino is open exclusively to players aged 18 or over, or the legal gambling age in their jurisdiction if higher. Account holders must provide accurate personal information during registration and keep it current. One account is permitted per person, household and IP address; duplicate accounts may be closed and any associated bonus funds voided.
2. Account Verification
Citobet applies standard know-your-customer procedures before processing a first withdrawal. Players may be asked to confirm identity, address and payment method ownership with supporting documents. Verification protects both the player and the casino against fraud and is a standard regulatory requirement across the industry.
3. Deposits & Withdrawals
Minimum deposit is €10 through most methods. Withdrawal limits and processing times vary by payment method and are listed on the payments page. Citobet does not charge withdrawal fees, though a player's bank or e-wallet provider may apply its own charges. Withdrawal requests are reviewed for compliance with bonus wagering requirements before approval.
4. Bonus Terms
All bonuses, including the welcome package, weekend reload, free spins and cashback, carry wagering requirements as published on the bonuses page at the time the offer is claimed. Citobet reserves the right to request additional verification before releasing bonus-related winnings and to void bonus funds obtained through bonus abuse, including the use of banned betting patterns across multiple accounts.
5. Responsible Gambling
Citobet provides account-level tools including deposit limits, loss limits, time-outs and self-exclusion. Players who feel gambling is becoming a problem are encouraged to use these tools or contact a responsible gambling organisation listed in the footer of this site.
6. Game Rules & RTP
Each game's return-to-player percentage is determined by the game studio and audited by independent testing laboratories. Citobet does not alter RTP values. In the event of a technical malfunction, all affected bets are voided and any wagers refunded.
7. Account Closure
Players may close their account at any time by contacting support. Citobet reserves the right to suspend or close an account found in breach of these terms, including fraud, bonus abuse or providing false information, with any remaining balance reviewed before release.
8. Changes to These Terms
Citobet may update these Terms and Conditions periodically to reflect regulatory or operational changes. Continued use of the account after an update constitutes acceptance of the revised terms. Material changes affecting active bonuses will be communicated by email where possible.